warranty-policy - Baseus.com.bd | Baseus Official Online Store In Bangladesh

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Warranty/ Refund / Return Policies

baseus.com.bd gives priority to the safety and security of customers through various warranty facilities such as 1 Year Brand Warranty, 90Days Replacement Warranty , Service Warranty( all the warranty mentioned in ordered invoice )

All these warranty facilities ensure you limited warranty rights from baseus.com.bd, or the manufacturer from baseus company, or the brand, for the duration specified on the product description page/Invoice and warranty Time Period starts on the date of purchase from Baseus.com.bd . The limited warranty applies to the physical product, and only for physical products, purchased from Online Shop Baseus.com.bd .

We highly recommend you to check the table below before you make any purchase from us and before claiming any warranty issue you’re obliged to show invoice copy. It simplified how you can claim warranty of your purchased product from Baseus.com.bd . Your warranty will be accepted under these terms and conditions and we’ll decide if you’re eligible or not to claim any warranty. Your product may be eligible for refund or replacement depending on the product category and condition. If your product is eligible for a refund, you can choose your preferred refund method based on the table below.

Particular	Return Eligibility	Refund Eligibility	Warranty Provider	Warranty Type	Remarks
If your product is defective/ damaged/ incorrect/ incomplete at the time of delivery	√	√	baseus.com.bd	Free Return/ Cash Back	Please capture photo or record a video before unpack your ordered package for claiming any defect issues or damaged products. In this case, customers are requested to inform us within 24 hours from the period of delivery. The product And Product Package must be unused, unworn, unwashed and without any flaws. N.B: We reserve the right to send it back to you.
Wrong Product Shipped by baseus.com.bd/ Seller	√	×	baseus.com.bd /Seller	Exchangeable	The product must be in intact condition if we find the product unsealed then the warranty will void. We Reserved rights to send back to you .
90 Days Replacement Warranty	√	×	baseus.com.bd	Exchangeable/ Adjustable	baseus.com.bd offers 90 days replacement warranty in all purchased products. If customers find any issues with the product during this warranty period, customer can return the product unless the product is physically damaged (e.g. broken, scratched, burnt, wet, etc. or failed to follow the product instructions or failure to perform preventive maintenance). Change Of Mind Is Not Applicable for Warranty . If the customer change his/her mind and want to return product/s for Valid Reason such as ordered product is fine but doesn’t work with Customer Device , In this case we can sell the ordered product for customer, then we will issue refund or exchange . Please note that to avail a full Refund, Warranty, Replacement customer must return the product/s to our address in absolutely good condition. Replacement of a product is subject to availability of stock. baseus.com.bd will not bear the service charge/Courier Charge/Condition charge that might be deducted by respective bank/Courier or third party for online transaction while refunding money. Also it may need time that depends on the third party process.
Change Of Mind/Unsealed Product	×	×	baseus.com.bd		Change Of Mind Is Not Applicable for Instant Replacement/Refund . If the customer change his/her mind and want to return product/s for Valid Reason such as ordered product is fine but doesn’t work with Customer Device , In this case we can sell the ordered product for customer,then we will issue refund or exchange . Please note that to avail a full refund, customer must return the product/s to our address in absolutely good condition. Replacement of a product is subject to availability of stock. baseus.com.bd will not bear the service charge that might be deducted by respective bank/Courier or third party for online transaction while refunding money. Also it may need time that depends on the third party process. Unsealed Product Is Not Eligible For Refund /Replacement .
If a product is returned to us by customer in an inadequate condition (e.g. incomplete, missing accessories or damaged Product & Packaging)	×	×	N/A	N/A	If we get the product in physically damaged (e.g. broken packaging, scratched, burnt, wet, altered, modified condition, etc.) or repaired , In that case, baseus.com.bd will not provide any kind of warranty/Replacement/Refund for such poor condition.
Issues Solution/ Possible Review Time	Depends	Depends	baseus.com.bd / Related Brand	Return/Refund/Exchange/ Cash Voucher	We give the best solution to our customers when they claim any kind of issue. If your claim meets section no. 5 then we’ll review your claim. Sometimes a decision may take up to 3-15 days.

Stock & Supplier Issues	√	√	baseus.com.bd	Refund/Exchange	If baseus.com.bd fails to deliver any paid order due to insufficient stock or supplier issues, customers will get a refund in various ways. If the Customer Payment method is:  Through bank transfer/ cheque refund in 3 to 5 days. Through bKash payment- refund in 3 to 5 days. Through Debit/ Credit card-refund in 7 to 15 days.
Refund, Exchange, Replacement	√	√	baseus.com.bd	Any	If we can resolve customer’s complaints according to our section no.6then customers will get whether a refund or exchange/ replacement.